building the
human experience

We create market-ready digital products, mission-critical Web applications and integrated mobile apps. We engage not only as creators, but also as strategists, educators and embedded experts.

Think of us as digital craftsmen. We navigate the most complex business problems to design and build digital solutions of high utility for the Fortune 1000 and ambitious innovators.

Our name speaks to what we believe is one of the most significant opportunities in business today. The interface between people and technology makes or breaks the success of every digital product, application and experience. That said, while we understand the importance of the interface, our work is not limited to the presentation layer.

Creators

When you hire us to create a digital solution, your customer becomes our obsession. Having completed more than 300 successful projects, we are adept at the art of watching and listening to customers, gleaning insight and translating it into a solution they’re yearning for – but don't know how to ask for.

User and Domain Audit, Customer Journey Map

With our outside-in approach, customer insight informs the design of the interface, and the interface informs the design of the underlying system. While this may sound completely logical, it’s actually contrary to the approach most system integrators follow – designing the interface at the end of the process as if it were just ‘the icing on the cake.’ With the interface so often treated as an afterthought, it’s no wonder that over 60% of software projects and digital products are not successful. In reality, an effective interface is more than pretty icing, it’s the set and sequence of carefully crafted and nuanced interactions that enable the success of a product.

In contrast to system integrators, most UX agencies claim an expertise in human-centered design but are not known for their engineering prowess. As a result, the solutions they envision are not always feasible. Because we have the expertise to develop the solutions we design, this leads to more advanced design thinking, better system integration and fulfilled expectations.

Strategists

Given our track record as creators, we often get requests to provide strategic guidance. And we are happy to oblige. Our digital strategists excel at helping companies enhance their product roadmap, digital ecosystem and technical architecture.

User and Domain Audit, Customer Journey Map

Our UX strategists have tailored a set of strategic offerings around a common set of enterprise needs:

“Our system is no longer meeting the needs of our users”

The ‘Effective’ System, User and Domain Audit is a comprehensive evaluation of an existing enterprise system from user, business and technical perspectives. While our assessment articulates what changes need to be made to the system, we also help prioritize the work and create internal alignment across organizational silos.

“We need a coherent mobile strategy”

The ‘Effective’ Mobile Opportunity Assessment identifies and prioritizes ways a company, its suppliers and its customers should be able to interact via mobile technology. Our UX strategists identify what apps are needed, how they should integrate and whether they should
be native, mobile Web or a hybrid.

“We need to make better use of data to drive performance”

The ‘Effective’ Data Assessment frames high-impact data problems, identifies data opportunities and presents actionable findings for driving product strategy and performance.

Educators

We’re helping organizations like Wells Fargo and Boeing embrace a user-centered approach to developing software, get up-to-speed on the quickly changing mobile landscape and adopt a repeatable process for innovation and complex problem-solving.

Attendees presenting their work during our Making Mobile Work course

Our experience architects and educators have created key courses and workshops to address common pain points. Do any of these sound like your organization?

“Our users say our software is too confusing, and we spend a lot of time and money after the release trying to fix it to address customer complaints.”

Through our User Experience Bootcamp, we take an outside-in perspective, coaching teams to embrace a user-centered approach to software. We help your internal UX efforts become a core part of your organization’s culture and processes, making UX an integral part of your success. LEARN MORE

“We know software development, but not as much as we need to about development for mobile devices.”

Making Mobile Work gives your entire team the information they need to create great mobile apps, including not only software and hardware, but the best approach, context and process. LEARN MORE

“We know we need to innovate, to change and adapt faster in order to keep up, and to focus on the innovations that will truly help our business succeed, but we don’t really know how.”

Our Innovation Institute series teaches a repeatable process for innovation and how to identify ideas that will create truly meaningful change. LEARN MORE

Embedded Experts

Top talent is hard to come by. When your team is in need of help, we can discuss embedding our user experience experts into your organization to spur internal progress.

EffectiveUI embedded experts on-site at Boeing

The people we bring to the table – including experience architects, designers, business analysts, program managers, technical architects and developers – are top performers and helpful advisors.

Thought Leadership

Our team members are sought after for their thought-leadership, educating their peers on the latest technologies and user interface design practices. Many are published, and we’re incredibly proud they’re helping to advance our user experience practice.

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We love to share. Our entire organization is hyper-focused on helping your company succeed, and we know your long-term success depends on your ability to take our practices and make them a core part of how your own teams deliver. Take advantage of the knowledge we have gained with delivering more than 300 successful digital products by engaging with our team.